Common DI-245 Installation Problems and Resolutions

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Symptoms

Cause

Resolution

Verify that you’re installing the correct software

Make sure that the device drivers are properly installed

Make sure that your DI-245 is installed on one of the first 32 COM ports

Follow the procedure for installing the DI-245 on a Windows XP machine

Update the DI-245 firmware

Verify that previously installed hardware/software does not conflict with WinDaq

Create a Debug710.log file

Applies To

Symptoms

After installing WinDaq for your DI-245 you may encounter one of the following error messages/issues:
• “No DATAQ Instruments Devices Found”
• “Error Communicating with the Device”
• The device that you are installing is not listed in the DATAQ Instruments Hardware Manager
• Missing Hardware ID

Cause

These error messages/issues could result from one or more of the following:
• You’ve installed the wrong software
• The device drivers were not installed properly
• The DI-245 is installed on an unsupported COM port
• You’re installing the DI-245 on a Windows XP machine
• Your DI-245 has outdated firmware
• A conflict with previously installed hardware/software

Resolution

To resolve these issues, follow the steps below.

Verify that you’re installing the correct software

You can download the installation executable (dataq_starterkits.exe) for your DI-245 here.

Make sure that the device drivers are properly installed

If the instrument is plugged into the PC before the installation is complete, or if sufficient time isn’t allowed for the driver to install once the unit is plugged into the PC, the driver may not install properly.

Ensure that your DI-245 is listed in the Windows Device Manager under ‘Ports (COM & LPT)’ and ‘Universal Serial Bus controllers’.

To do so:

1. If it isn’t already, connect the DI-245 to your PC.
2. In the Windows Control Panel select ‘Hardware and Sound’ and choose ‘Device Manager’ from the ‘Devices and Printers’ group.
3. Your DI-245 USB device should be listed in the Windows Device Manager under ‘Ports (COM & LPT)’ and ‘Universal Serial Bus controllers’.
4. If your DI-245 is listed in the Windows Device Manager under ‘Ports (COM & LPT)’ or ‘Universal Serial Bus controllers’, but not both, right-click on the DATAQ DI-245 under ‘Ports.

The DI-245 may also appear as ‘Other Devices’ or an ‘Unsupported Device’. If so:

1. Right-click on the ‘Unknown device’ and choose ‘Uninstall’.
2. Unplug your DI-145, DI-149 or DI-155, and plug it back in again.
3. Wait a minute or two for Windows to locate and install the device driver.

Does the DI-245 now appear under both ‘Ports (COM & LPT)’ and ‘Universal Serial Bus controllers’? If not proceed to the next step.

Make sure that your DI-245 is installed on one of the first 32 COM ports

DLLs are installed for the first 32 COM ports only.

To determine the COM port number that your device is installed on (and change it if necessary):

1. If it isn’t already, connect the DI-245 to your PC.
2. In the Windows Control Panel select ‘Hardware and Sound’ and choose ‘Device Manager’ from the ‘Devices and Printers’ group.
3. Your DI-245 should be listed in the Windows Device Manager under ‘Ports (COM & LPT)’ on one of the first 32 COM ports.
4. Assuming that the device is installed on an unsupported COM port:

1. Right-click on ‘DATAQ DI245 (COMxx)’ and choose ‘Properties’
   
2. Click the ‘Port Settings’ tab and click the ‘Advanced’ button
3. Click the ‘COM Port Number’ pull-down menu and choose a COM port between 3 and 32.

Run the DATAQ Instruments Hardware Manager. Does the DI-245 show up with a Status of ‘Available’? If so, run WinDaq. If not proceed to the next step.

Follow the procedure for installing the DI-245 on a Windows XP machine

Customers who still use Windows XP and who want to deploy the DI-245 on that platform can use the following procedure to do so. Installation is the same as for Windows 7 or 8, except that drivers need to be downloaded and installed separately. To do so:

1. Download DI-245 software from run.dataq.com.
2. Install the software, which installs everything you need to use the DI-245 except drivers.
3. When you connect the DI-245, your computer will complain that DI-245 drivers do not exist.
4. Download a ZIP file containing drivers from this link, and unzip the contents to a folder in a known location on the target XP PC.
5. Manually install the drivers from the Windows Device Manager. If you aren’t sure how this is done, this guide provides a step-by-step procedure. 
6. Do not be alarmed by the dialog box stating that a driver may harm your PC. Simply click CONTINUE ANYWAY.
7. PLEASE NOTE that you need to install two drivers, executing steps 5 & 6 twice, one for the USB port and another for the virtual COM port that the DI-245 hooks to communicate with the PC. The driver file that you downloaded contains both.

Run the DATAQ Instruments Hardware Manager. Are you able to run WinDaq? If not proceed to the next step.

Update the DI-245 firmware

Customers who purchased a DI-245 prior to December 2014 may encounter a ‘Missing Hardware ID’ error. These units require a firmware update.

To update the firmware:

Download this archive:
www.dataq.com/resources/ftprog_245.zip

1. Ensure the starter kit software has already been installed. (.Net and drivers are installed by this.)
2. Unzip the archive to some location.
3. Connect your DI-245.
4. Execute the FT_Prog.exe executable.
5. Ensure the EEPROM tab is selected (default).
6. Press the F5 key to scan for devices. (Only one should show up; with a Product Description of “DI-245”.)
7. Right-click the device and select “Apply Template -> From File” and browse for the template file “DI245 with SN.xml”.
8. Use Ctrl-P to program the device; click Program.
9. Close the programmer utility and unplug/re-plug the DI-245 with a 3 second pause between actions. (Windows will re-associate the drivers with the device.)

Verify that previously installed hardware/software does not conflict with WinDaq

It is possible that previously installed hardware/software (printers, digital cameras, etc.) conflicts with the WinDaq installation. To reduce the likelihood of such a conflict disable all programs in your start-up menu.

To do so:

1. Right-click on the Windows button (click the Start button on a Windows 7 machine) and choose ‘Run’.
2. Type MSCONFIG in the run window and click the “OK” button.
3. From the ‘System Configuration Utility’, select the ‘Startup’ tab.
4. Disable any questionable items (you can re-enable them later).

Run the WinDaq installation program. Did WinDaq install properly? If so there is another application installed on your PC that conflicts with the WinDaq installation. This is not a WinDaq Installation issue, but an issue with the ill-behaved application. Identifying the responsible application is a process of elimination. Once isolated, contact the author of the conflicting application for additional support.

If you continue to experience WinDaq installation problems proceed to the next step.

Create a Debug710.log file

The Debug710.log file will provide information pertinent to your installation issue. The support staff at DATAQ Instruments will review the debug710.log file and reply via phone or email with a recommendation.

To create and submit a debug710.log file:

1. Right-click on the shortcut that you use to run the DATAQ Instruments Hardware Manager and select ‘Properties’.

2. Add the word debug to the end of the “Target:” line.
3. Run the DATAQ Instruments Hardware Manager. This will generate a debug710.log file.
4. Click here to create a support ticket and submit you debug710.log file.

Applies To

DI-245

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